Operations Officer Internship

Regularly check mails and align the necessary departments to respond to emails promptly, ensuring that no important correspondence remains unattended leading to SLA violation. Escalate when you suspect any risk to prevent violations. Monitor various platforms mainly WhatsApp and skype pages for any reported client issues/queries or requests and address them with stakeholders in a timely manner to ensure smooth operational efficiency. Keep track of activities, overdue activities, pending approvals and ensure timely closure to avoid delays in activity timelines. Identify any overdue activities, analyze reasons for delays, assess associated risks, and take necessary actions to mitigate them. Identify potential delays in advance and take proactive measures to prevent them.